Berrett-Koehler Publishers, Inc. Textbooks


Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

  • by Janelle Barlow, Claus Moller, Tony Hsieh (Foreword by)
  • ISBN: 1576755827
  • ISBN-13: 9781576755822
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain ...

The Courageous Follower: Standing Up to & for Our Leaders

The Courageous Follower: Standing Up to & for Our Leaders

  • by Ira Chaleff
  • ISBN: 1605092738
  • ISBN-13: 9781605092737
For every leader there are dozens of followers working closely with them. This updated third edition speaks to those followers and gives them the insights and tools for being effective partners with their leaders.

 

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