Neal-Schuman Publishers, Incorporated Textbooks


The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

  • by Diane K. Kovacs
  • ISBN: 1555705987
  • ISBN-13: 9781555705985
ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment ...

 

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